There are thousands of jewelry wholesalers and manufacturers around the world. You need a company that you can rely on and trust, to guarantee the quality and control the price to make money for you business. So, why JewelCZ.com?

Before you register to be our value customer, you should know that:

• We are one of the largest jewelry wholesalers and manufacturers in China, offering more than 10,000 different products for you business, and wholesale jewelry to over 100 countries worldwide.
• All products you order are making from our factory directly, you buy at a factory price, you control the price and get the more profit for your business.
• You are welcome to place OEM and ODM orders from us since we are a jewelry manufacturer with our own factory in China.
• We only use the finest material in the manufacturing jewelry, all items are nickel free, lead free and with SGS certificate, See Our SGS Test Report
• It is absolutely free shipping for less than $ 100 USD trial orders (Air Post Service), and also free shiping charge for more than $ 1000 USD orders by DHL / UPS.
• There is no minimum order value requirement (total order value), the minimum order quantity is from 1 - 12 PCS / design for your choice.
• We offer drop-shipping service for our value customers, offer convenience for your flexible business.
• We offer free pictures for your business, simply click the "download" button in the item description page, you could then use it in your own website or print it out to show to your customer.
• We offer a instant live-chat service, providing customer a timely assistance.
• What else? click live chat and talk to us today!

• Free Shipping  (less than $100 USD trial orders)  10 - 25 Days
Ship by Post or other Air Mail Service
Recommended for small orders, or trial orders, Safe and Economic shipping service.

• Standard Shipping       6 - 8 Days
Ship by FedEx etc.
Recommended for customers who need fast delivery but want a save shipping charge.


• Expedited Shipping   　 3 - 5 Days 
Ship by DHL / UPS etc
Highly recommended for the luxurious or urgent jewelry.
Free shipping for orders over $1000 USD (original price)

Shipping Details
Once your order has been accepted, it will ship out within 2 working days. You will receive an e-mail notification from us as soon as your shipment has been sent. You can also track and view orders at
www.hongkongpost.com    www.dhl.com    www.FedEx.com    www.UPS.com
Please be aware that all our items cannot be shipped to American Samoa, Guam, Marshall Islands, U.S. Virgin Islands, Palau or the Pacific Islands.
You are highly recommended to avoid using P.O Box address to receive the package.


Drop Shipping Yes & No
Some of our TOP LEVEL WHOLESALE BUYERS do travel to various 'shows' and we can follow explicit instructions to?-in effect?-'drop ship' their wholesale orders to specified locations. No matter how large the order-we will to all we can to accommodate your business?
Late/Lost Deliveries
If your delivery is late, please contact us with your order ID and tracking number which we sent you by e-mail. In the event of non-delivery we can only resend the the order or add the order value to your credit after the Post Office classifies the parcel as "lost mail".
Please be noticed that the postal office always need few months to investigate the lost mail issue.
Please Note if no one is available to accept the delivery, the package will be returned to your local Mail sorting office.
Please double check the shipping information during checking out the shopping cart. JewelCZ cannot be held responsible for the late or loss of delivery, including customs delay, insufficient delivery address etc.
 

Delivery Tiem & Charge

Shipment Options	Shipping Charge	Delivery Time	Country / Territory
Free Shipping (HK Post & Air Mail Service) (Less than $100 USD orders)	Free	10 to 18 business days 12 to 20 business days 12 to 20 business days 14 to 20 business days 10 to 15 business days 12 to 20 business days 8 to 12 business days 18 to 25 business days 18 to 25 business days	United Kingdom North America South America Middle East Australia Europe East Asia Africa Oceania
Standard Shipping (FedEx etc.)	Low to $ 9.93 USD	6 - 8 Days	Most Countries
Expedited Shipping (DHL / UPS)	From $ 21.89 USD on	3 - 5 Days	Most Countries

Payment Method
We accept these payment methods:
PayPal, eCheck (via PayPal), WesternUnion and Bank Transfer.

• Paypal
Payments could be made with PayPal, just select that button on the order form. PayPal makes sending money as easy as sending email.


• WesternUnion & MoneyGram
We accept payment through WesternUnion and MoneyGram, kindly check out the shopping cart with Option "Western Union", you will receive detailed WesternUnion (also for MoneyGram) payment information once you check out the order.


• Bank Transfer (TT)
We accept payment through Bank Transfer, kindly check out the shopping cart with Option "Bank Trasfer", you will receive detailed bank transfer payment information once you check out the order.


• Other Payment Methods
Please contact us via service@jewelcz.com directly for the other payment method details.

We want you to be completely satisfied with the jewelry products that you purchased from us!
If you receive an item that is defective, damaged or incorrect, you must notify us via email within 5 business days of receiving the merchandise. Please keep the original box and packaging materials in the case of damage. The jewelry must be returned in its original condition. The returned jewelry must not show signs of damage, wear or alteration.

How to Return

• Please email us to let us know you are returning the jewelry. Place all the original packaging in the return box, including your return jewelry and a copy of the invoice, note with your name, address, phone number, email address and reason for return. Please be noticed that returning the products without permission will not be handled.

Ship the merchandise securely wrapped, pre-paid and insured to:
JewelCZ Co.,Ltd
ROOM 4035,TOWER A,
XIJIAO BUILDING,ZHANQIAN RD,LIWAN DISTRICT,
GUANGZHOU,510160
CHINA


• You may have to insure your return as we can't be responsible for lost or misdirected returns. We recommend using the postal service's Delivery Confirmation that will show when your package is delivered to us. We are not responsible for items damaged or lost in transit.


• Your return will be processed within 7 business days. The credit will add to your account within 7 business days of receiving your returned jewelry. You will receive an email confirming the order status.


• All defective and incorrect items will be replaced or will be issued an credit.


• All non-defective items will receive an credit with a 15% re-stocking fee.


• If you have questions please don't hesitate to Contact Us.

• Q: What is the quality of JewelCZ jewellery like?
A: Only the finest materials are used in the manufacture of JewelCZ jewellery, all metal is Nickel Free, Lead Free, and Not Allergic:
JewelCZ's gold filled & gold plating jewellery contain jeweler's brass (90% copper, 10% zinc) as a base metal and are finished in either 18 karat gold, platinum, or non-tarnishing rhodium.
Details about the material of JewelCZ jewellery please refer: Jewellery Material.

• Q: What's your gold filled jewelry?
A: We manufacture GF jewelry according to the definition by the General Administration of Quality Supervision, Inspection and Quarantine of China (AQSIQ), its karat gold layer is from 5 - 10 microns, with paper stamps as "14K GF" or "18K GF" and a certificate & report for one customer. Since it has not strict gold percentage of the total weight of the item, it won't stamped "1/20" or "1/40" on it.

• Q: Do you have stamp and certificate for gold filled jewelry?
A: Yes, it is available to provide the paper stamps for all gold filled items and a certificate & report of sample in a order, such as below:


It will also be available to stamp on the base metal in future, like below, it may take months to finish this work.



The paper stamps will provide for all gold filled items for every order, but one customer only once to get the certificate & report of sample, unless for special request.
According to customers' request, electronic version will be available to send every time.

• Q: What's difference between gold filled and gold plating jewelry?
  A: 1. The most important difference is gold layer thickness and its durability.
  2. Gold filled jewelry ship with paper stamps (stamping on the base metal will finish in future) and certificate in the order, the latter will not.
  Go here to learn more about the difference gold filled and gold plated.
• Q: How much karat gold in an item stamped as "18K GF" or "14K GF"?
A: There is not strict percentage of the total weight of the gold filled items, its gold layer is from 5 - 10 microns, that is why the "1/20 or 1/40" won't stamp on the paper or base metal, unless the customer's insistence request. JewelCZ is a chinese jewelry manufacturer and wholesaler, it makes jewelry according to definition for gold filled by the General Administration of Quality Supervision, Inspection and Quarantine of China (AQSIQ).

• Q: How long to keep color for gold filled and gold plating jewelry?
A: 2 - 3 years for GF jewelry, and 1 year for GP jewelry.

• Q: Do you have free catalog for all products?
A: Sure, it is under creating, it may take weeks to finish the job, thanks for you great patience.

• Q: May i be free to use or download your products pictures?
A: Sure, you are welcome to do. It is absolutely free to use all products pictures listing on the site, and you are welcome to do a long term business with us.

• Q: Can i order from your factory directly?
A: Of course, OEM or ODM are welcome. Since it is factory order, it has Min. Qty per item, different items have different Min. Qty, please contact us for further more information.

• Q: Do you have a minimum order value?
A: No, there is no minimum value in a order, but some of the items have minimum quantity from 3 - 12 PCS / design.

• Q: Is it free shipping worldwide?
A: Not always, it will be free for less than $100 USD orders, which ships by Air Mail Service (such as Singapore Post) and takes about 15 - 20 days. JewelCZ also provides free shipping for more than $1000 USD orders, which ships by Speed Post Service (such as DHL / UPS / FedEx etc) and takes about 3 - 5 days.

• Q: Do you ship internationally?
A: Sure, We ship our jewelry products worldwide via several shipping ways:
1. Expedited Shipping (DHL / UPS etc.)　　3 - 5 Days
2. Standard Shipping (FedEx etc.) 6 - 8 Days
3. Free Shipping (HK / SG POST etc.) 15 - 30 Days

• Q: How quickly do you ship an order once it's placed?
A: In general situation, the order will process and be ready to ship within 2 working days.

• Q: How soon will your sold out items restock again?
A: It depends on the sales and the manufacturing schedule of our factory, and we could not give a re-instock promise for all items. Please contact us and provide us with the porudcts ID and Quantity you want, we could then provide you further information.

• Q: Does your jewelry tarnish?
A: Either gold filled jewelry, or gold plating jewelry, it is not easy to tarnish. GF jewelry will keep 2 - 3 years, and GP jewelry will be 1 year.
As you see that, all jewelry will eventually tarnish over time. However, JewelCZ plates all our products with double the US standard to ensure exquisite quality and lengthy lifespan.

• Q: How about the Customs Duties and Other Fees?
A: Please note that shipping charges do not include taxes or duty. The customer is solely responsible for any customs duties, foreign taxes or other fees that his/her country may impose to take delivery of his/her order. Learn more details about the Customs Duties and Other Fees.

• Q: Do I need an account or login information for JewelCZ?
A: No, our retail department does not require accounts therefore you may add items to your cart and place your order and only supply your information during the checkout process.

• Q: What are the warranties on your jewellery?
  A: All of JewelCZ products are guaranteed for 5 business days of receiving the merchandise for any manufacturer's defects.
• Q: Do you offer Drop-shipping service?
A: Yes, all of JewelCZ's jewellery products are available for drop-shipping service, even under every specific requirement including "whithout invoice" or "with specific logo". We always try our best to help our clients succeed, cause we believe that they could sooner or later become our loyal customer by our great effort.